IT / Digital Solutions

• Social Listening
• Community Panel/Owned Media Marketing & Research
• Biometric: Brain-wave, Heartbeat, Blood-pressure, Sweat, Facial Recognition
• Mobile/Smartphone – Passive data collection and analysis
• Mobile survey/Ethnography – Photodiary, Real time brand contact record, etc..
• Online, FGD/DI

Traditional Solutions

• Market landscape – Market segmentation – Brand positioning
• Market/Industry forecast modeling
• Shopper study – Shop along IDI, IHV IDI
• Clinics/Test drive clinics
• Customer/Consumer Journey studies – IDI or small FGD to define milestone and moments of truth and pain points at customer/consumer’s journey to know/search/find/have interest in/trial/repeat/recommend products/services/brands as well as touch points that influences the customer/consumer journey
• Etc…

Customer Experience / Loyalty study solutions

• Mystery Shopper
• Customer experience evaluation system for multiple touch points (Call center, Store front, Online Web site, Email, Sms, ect.)
• Customer Experience Optimization Study – ID with customer and affiliates, and workshop with employees
• Sales front quality management consultation based on research activities
• Etc…